Our Values

Our success depends on the commitment and care that our personnel have to our values, which comes from our vision. These are the foundation of our companies, inspiring our actions and decisions every single day.


Customer Service
We value customer loyalty; hence we have high standards for customer care. We embrace the main beliefs of high performance, respect, responsiveness and willingness to solve problems. We understand and internalize the needs of our customers and we provide individualized solutions.

Sense of Urgency
We determine what is most important to our external and in-house customers, and then act quickly to remove any obstacles to producing results and achieving their goals.

Relationships
We believe every customer is a partner with whom we want to be associated in a long-term basis; our success is a reflection of theirs.

Success
For us, success is a journey, not a destination. We’re able to lead in the industry because we establish an environment for continuous improvement and growth.

Communication
For positive outcomes we believe in effective communication. Our goal is mutual understanding and finding solutions that benefit both parties.

Attitude
Success begins with attitude. Everything we do is based on a positive, energetic mindset that allows us to successfully manage our business and achieve mastery in customer satisfaction.

Execution
Our ability to execute is the major difference between our companies and competitors.  We not only pace value in strategic tactics, but we take the steps needed to make things happen.

Leadership
Service and support are critical, especially in a healthcare environment. Hospitals and medical practices must be able to maintain a stable operation while growing to meet the needs of an ever-changing industry. Our vast industry experience and expertise allow our companies to lead our customers to success, from initial system installation to a full range of support options.

Understanding
We are committed to listening carefully to our customers needs and learning about their operating environment. We can then assist them in filling their unique needs by providing them with comprehensive, value-added solutions and professional and personal service.

Results
Even during tough economic times, our company has continued to grow because of our talented professionals and their dedication to providing solutions, delivering real value to our customers’ operations and bottom lines. Our industry experience and technical expertise allow us to design and execute the right solutions the first time, reducing our clients’ investment and time.


© Ortho and Surgical Solutions, Inc. 2012